Shipping & Returns Policy

Shipping Information

At MarcoLinia.com, we are committed to delivering your orders promptly and securely. Once your payment is confirmed, your order is processed within 1 to 3 business days. During high-demand periods or special promotions, processing times may vary slightly. After dispatch, you will receive a confirmation email containing shipping details and a tracking number if available.

We offer multiple shipping options including standard and expedited delivery. Standard shipping typically takes between 5 to 10 business days, while expedited shipping ensures delivery within 2 to 5 business days. Please note that these timeframes are estimates and may be affected by external factors such as weather or courier delays. Shipping costs depend on your order’s destination and chosen shipping method, and these will be calculated at checkout. Occasionally, free shipping promotions may be available and will be clearly stated on the website.

Currently, international shipping is limited to selected countries. International customers are responsible for any customs duties, taxes, or import fees imposed by their country. Delivery times for international orders may also vary depending on local regulations.

Order Tracking

Once your order ships, you will receive an email with a tracking number. This enables you to monitor the status of your shipment in real time. Tracking information provides transparency and helps you anticipate the expected delivery date of your package.

Returns and Refunds

Customer satisfaction is a top priority at MarcoLinia.com. If you are not completely satisfied with your purchase, you may return unused items within 14 days of receipt. Returned items must be in their original condition and packaging, exactly as you received them. Please note that certain products, including personalized, customized, hygiene items, or final sale products, are not eligible for returns.

To initiate a return, please contact our customer support team via email with your order number and reason for return. Our team will provide you with a return authorization and detailed instructions. Return shipping costs are the responsibility of the customer, unless the product received is defective or damaged, in which case we will cover the return shipping charges.

Upon receiving and inspecting the returned item, we will notify you whether your refund has been approved or rejected. Approved refunds will be processed within 7 to 10 business days and credited to the original payment method. Please be aware that shipping fees are non-refundable except in cases where the return is due to our error.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery. This allows us to quickly arrange a replacement or a full refund. At this time, direct product exchanges are not available, but you may return the item and place a new order.

Customer Support

For any questions or assistance regarding shipping or returns, please reach out to our customer support team via email. We strive to provide timely and helpful responses to ensure your shopping experience with MarcoLinia.com is smooth and enjoyable.

© 2025 MarcoLinia.com. All rights reserved.